"Highly successful practices have developed an excellent ability to communicate with patients. However, good communication must be exhibited by the team, not just the doctor..." tips for your entire team from Roger Levin, founder of The Levin Group.

An interview with Rachel Wall, RDH, founder of Inspired Hygiene.

Hardly a new issue, the grey market is a term that describes the distribution of a product through channels that, although legal, are not authorized or intended by the product’s original manufacturer . . .

Zappos. Everyone has seen the box. Everyone knows the name. It is an extraordinary business story. In less than 10 years, the online footwear retailer has gone from almost zero to $1 billion in gross sales while building a reputation for extraordinary customer service . . .

Seventy-five percent of practices are now using voicemail, email or text messaging to remind patients of their appointments . . .

Increasingly, text messaging is emerging as a powerful new marketing tool. And with good reason…sending a text message is quickly becoming the preferred method of communicating for millions of people . . .

Why do dentists fail to diagnose and treatment plan based on their patients’ needs? I believe it’s due to a potent and primarily unconscious set of fears that are dancing around the dentists’ craniums. Here are four fears I’ve identified and how I’ve overcome them . . .

When it comes to their family’s dental health care, it’s a known fact that Mom is the CPO or Chief Purchasing Officer. She chooses the dentist, schedules appointments, and approves (or vetoes) treatment . . .